Stay a call away from your patients with Smilon Business Phone

Connect, engage, and manage your patients with ease using the
VoIP features you need for a productive clinic communication.

Connect, engage, and manage your patients with ease using the VoIP features you need for a
productive clinic communication.

Track peak call times

Get caller insights

Personalize Account

Deskphone Support

Create Automations

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Smilon’s Business Phone Core Features Targeting your Clinic’s Communication

Each feature of the Smilon Business Phone is designed to improve and ease patient communication within your clinic.

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Call Routing

Direct patient calls to the appropriate department or staff member instantly, ensuring quick responses and reducing wait times.

Voicemail to Email

Receive patient voicemails directly in your email, allowing you to review and respond promptly, even when you’re away from the office.

Call Queueing

Manage high call volumes by placing patients in a queue, keeping them informed of wait times and reducing dropped calls.

Custom Greetings

Automatically greet patients with personalized messages when they call, providing a professional and welcoming first impression.

IVR

Offer patients self-service options like booking appointments or checking office hours without needing to speak with a staff member directly.

Real-Time Call Analytics

Track and analyze call patterns to identify peak times, ensuring you have the right staff available when patient call volumes are highest.

Conference Calling

Quickly set up real-time group calls with patients and other healthcare providers, facilitating consultations and second opinions.

Call Forwarding

Ensure no calls are missed by forwarding them to mobile phones or other devices when staff are not at their desks.

Text Messaging Integration

Send and receive text messages from the same system, allowing patients to communicate in real-time without needing to call in.

Multi-Number Management

Handle multiple clinic locations or departments under one system, ensuring seamless communication across all channels and staff.

Call Management

Voicemail-to-Email

IVR

Call Queueing

Conference Calling

Call Forwarding

Multi-Number Management

Appointment Management

Text Messaging Integration

Emergency Alerts

Redirect Incoming Patient Calls to the Appropriate Staff

When a patient calls your clinic, Smilon can forward the call to any landline, mobile, or VoIP number. You can set specific rules for forwarding, such as after business hours or during breaks. Calls can also be routed based on team availability, ensuring the right person receives the call even if they aren’t at their desk.

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Redirect Incoming Patient Calls to Appropriate Staff

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The Difference a Smilon Business Phone
Can Make for Your Dental Practice

With Business Phone

Without Business Phone

Call Management

Ensure patients reach the right department quickly.

Calls may be answered by the wrong staff or go unanswered.

Voicemail-to-Email

Voicemails are received directly in email for easy access and follow-up.

Missed voicemails may go unrecorded or be lost.

IVR

Offers self-service options for appointment scheduling and information

Patients must wait to speak with a staff member for simple inquiries.