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Terms & Conditions

SMILON LLC (hereinafter “Smilon”), with its registered office at 8600 Freeport Pkwy Suite 130, Irving, TX 75063, has developed and operates an online marketplace platform (the “Platform”)

PLEASE READ THE SECTION TITLED “DISPUTE RESOLUTION” WITH UTMOST ATTENTION. UNLESS YOU OPT OUT AS SPECIFIED BELOW, THESE TERMS MANDATE THAT YOU RESOLVE DISPUTES WITH SMILONTHROUGH BINDING INDIVIDUAL ARBITRATION. BY AGREEING, BOTH YOU AND SMILONWAIVE RIGHTS TO A TRIAL BY JURY AND TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.

  1. Representation : The Client warrants and represents at all times that (a) the Client has all necessary rights and authority to enter into this Agreement and to grant Smilon the licenses granted herein, (b) the execution of this Agreement by the Client, and the performance of its obligations and duties hereunder, do not and will not violate any agreement to which the Client is a party or by which it is otherwise bound.

  2. License Granted by Smilon : Smilon gives the Client a personal, royalty-free, non-assignable, and non-exclusive license to use the software provided to the Client by Smilon as part of the Services. The Client may use this service and software for internal business purposes only, and only in the manner permitted by the Terms. The Client may not license, sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available to any third party the Services or the content provided by or on behalf of Smilon through the Services (the content) in any way, except as permitted by the Terms.

  3. User Accounts/Personal Info: In the course of using the Services, the Client may be required to provide Smilon personally identifiable information, including contact information, username, and password (“Credentials”). Smilon handles such information with the utmost attention, care, and security. Nonetheless, Client, not Smilon, shall be responsible for maintaining and protecting the Credentials in connection with the Services. The Client is solely responsible for any activity using the Client’s Credentials, whether or not the Client authorized that activity. Client should notify Smilon immediately of any unauthorized use of the Client’s Credentials or if there is any other breach of security.

  4. Responsibilities of the Parties : As part of the Service, Smilon may perform or assist in performing a function or activity on the Client’s behalf that involves the use and disclosure of Protected Health Information (as defined in 45 C.F.R. 164.501; hereinafter, “PHI”). Both parties shall adhere to all applicable regulations including but not limited to HIPAA and the HITECH Act. The details and obligations of each party are enumerated in a separate Business Associate Agreement which both parties agree to uphold.

  5. Dental Marketplace Package Definition : Smilon will provide the Client with the tools necessary to list dental services, manage bookings, and interact with customers. The client will have access to Smilon’s advanced analytics dashboard and optimization recommendations for maximum visibility and customer interaction.

  6. Advanced Marketing Package Definition : Smilon will provide the Client with the tools and support to enhance the visibility and appeal of their services on the platform, including but not limited to:

  7. Researching and recommending the best strategies for presenting services.

  8. Offering promotional features for increased visibility.

  9. Optimization recommendations based on market trends and customer feedback.

  10. Social Media & Engagement Package Definition. Smilon will provide support and tools for enhancing the Client’s social media presence and customer engagement. This includes posting strategies, promotional content, and analytics.

  11. Premium Business Growth Package Definition. Smilon offers a comprehensive growth package that includes all the features of the previous packages and additional tools and strategies to accelerate business growth, such as advanced analytics, premium placements, and more.

  12. Reporting. Smilon will provide monthly reports detailing the Client’s performance, customer interaction, and other relevant metrics. Reports will be delivered through the Smilon platform or other agreed-upon methods.

  13. Data & Compliance. Smilon places a high importance on data protection and compliance. Any health information received will be treated with the utmost care and in accordance with all applicable regulations. The Client is responsible for ensuring all interactions and communications comply with relevant regulations.

13.1. Patient Booking Commitment for the PBG Package

  1. Commitments from Smilon LLC

14.1.1 Guarantee: In the event the Client doesn’t achieve the designated number of new patient bookings through Google (including Ads and Organic), Smilon LLC pledges to reimburse the full marketing fee of that month, not counting the Ad Spend. These patients will be documented via the website contact form and phone interactions. Smilon LLC will deliver a roster of patients booked by the 10th of the subsequent month.

14.1.2 Quota Definition: The exact number of patients to be booked is specified in the mutual agreement between the Client and Smilon LLC.

14.1.3 Ad Spend Obligations: The Client agrees to a monthly ad expenditure on Google Ads, either $750 USD or $1,000 CAD, with a leeway of $200. Failure to adhere to this means Smilon LLC’s Money-Back Guarantee becomes non-operational. Additionally, Smilon LLC won’t return the Advertising Expenditure if the primary guarantee isn’t satisfied.

  1. Clarifications and Engagement Terms

15.1 Dispute Resolution: For any disagreements regarding the number of patients recorded, the Client must raise it via Asana or email by the conclusion of the next month.

15.2 Communication Guidelines: Ignoring 3 or more inbound calls during operational hours nullifies the Money-Back Guarantee, yet payment is still mandatory.

15.3 Patient Type: This Guarantee focuses solely on new patients. Current ones aren’t part of the set quota.

15.4 Metrics for Appointments: Even if patients do not attend, online bookings or those who don’t turn up still add to the patient quota.

15.5 Telephonic Procedures: The Client should ascertain during calls if patients are new or existing. If not, Smilon LLC will assume the patient as ‘new’, unless stated otherwise. Exemptions are noted in relation to the Google Paid Number.

15.6 Technological Hurdles: Tech-related complications on the Client’s side won’t modify the patient’s count for the quota.

15.7 Special Terms: Conditions revolving around office shutdowns, the availability of slots, online conversations, and the onboarding stage must be followed as originally noted.

  1. Client’s Acknowledgment

16.1 Social Media Discretion: Smilon LLC is entrusted with discretion over the Client’s social media activities.

16.2 Digital Responsibilities: The Client relinquishes the right to hold Smilon LLC liable for potential reputational risks on social media. In return, Smilon LLC ensures prompt attention to genuine concerns.

16.3 Collaboration Essentials: Prompt delivery of essential documents, rights, and relevant information is crucial for seamless operations.

16.4 Ownership Rights: Campaigns spanning platforms like Google, Bing, and Facebook are proprietary to Smilon LLC.

16.5 Communication Boundaries: Smilon LLC’s dialogues are restricted to the Client, abstaining from third-party interactions.

16.6 Act of God: Smilon LLC is excused from liabilities related to events beyond its influence.

16.7 Obligations & Rights: Both entities should adhere to the responsibilities and rights as discussed in the latter segment of the clause.

  1. DESCRIPTION OF SERVICES

Our platform integrates various payment services for user convenience. Before utilizing these, we strongly advise you to acquaint yourself with their respective terms.

Our integration with Google Maps and its API offers users the ability to view members store locations, fetch directions, and ascertain travel durations. By leveraging our services, you’re inherently agreeing to Google Maps API Terms of Service ([LINK TO GOOGLE MAPS API TOS]).

18. Identity Verification and Staff Access Protocols

For security, privacy, and regulatory compliance, Smilon requires all users—clinical, administrative, or technical—to register using verifiable identity credentials. During onboarding, Smilon may request:

  • Full name and email address

  • Practice affiliation and position

  • Government-issued photo ID (for account security verification)

Only verified individuals will be granted access to Smilon’s administrative and clinical dashboard interfaces. Each user is responsible for maintaining secure access credentials. Shared logins are prohibited and subject to account suspension.

To ensure patient data remains protected, Smilon may implement:

  • Device recognition tools

  • Login attempt tracking

  • Session timeout protocols

Failure to adhere to identity and access protocols may result in delayed onboarding, restricted access, or deactivation until compliance is restored.

19. Smilon Rights Regarding Service Provision

Smilon reserves the right to:

  • Decline service requests or terminate accounts in the event of contract violations, non-payment, data misuse, or abusive behavior.

  • Modify, enhance, or discontinue any feature, service, or support channel to maintain performance, compliance, or product integrity.

  • Adjust operational metrics (such as booking caps or lead thresholds) based on system performance or service tier.

Smilon will notify clients of material changes to services or fees within a reasonable timeframe, usually via email or platform notification.

In rare cases, where continued service delivery presents a legal, ethical, or reputational risk, Smilon may refuse platform access or suspend certain features immediately pending investigation.

All such decisions will be guided by Smilon’s internal risk policies, HIPAA obligations, and contractual commitments to existing clients.

  1. COMMUNITY GUIDELINES

We pride ourselves on fostering a respectful and positive community for all users of our Services. As such, we require users to comply with the following rules:

Our Services must not be used for any unlawful or fraudulent purposes. This includes, but is not limited to, unauthorized access to other user accounts or personal data.

Impersonation of any person or entity, or falsely claiming an affiliation with a person or entity, is strictly prohibited.

Interfering with, disrupting, or trying to exploit any aspect of the Services is not allowed.

Please be aware that violation of these rules may lead to your access to our Services being restricted or terminated at our discretion.

  1. ASSOCIATED TERMS AND CONDITIONS

These terms operate alongside the terms and conditions of Smilon ‘s holding company, GROWITH, INC. (“Hold Co”). It’s essential to acquaint yourself with Hold Co’s policies and terms in tandem with this document as both sets are applicable.

Age and Usage Restrictions

Smilon.ai is intended for use by licensed dental professionals and authorized personnel within registered dental practices. By accessing and using our services, users confirm that they are:

  • At least 18 years of age, or the age of majority in their jurisdiction

  • Authorized by their dental practice or organization to access patient data and utilize clinical or administrative tools within Smilon

Smilon.ai is not intended for direct use by patients or unlicensed individuals. Access to specific features, such as treatment planning tools, AI diagnostics, and patient health records, is restricted to verified clinical users with appropriate access permissions.

Licensing & Compliance

All users are expected to use the platform in accordance with applicable healthcare regulations, including HIPAA (in the United States) or local equivalents. Smilon.ai reserves the right to restrict access or revoke accounts that do not comply with these terms.

Note: Smilon.ai assumes no responsibility for misuse of the platform by unauthorized individuals or for any configurations set independently by dental practices.

  1. MEMBERSHIP AND FEES

While membership fees vary, they will always adhere to the stipulations in the pricing section. All membership fees, along with any other charges, follow the pricing guidelines. The nature of the tools and services offered determines the pricing, with detailed breakdowns available in relevant sections.

24. Third-Party Integrations and External Services

Smilon integrates with select third-party platforms to enhance your dental practice’s operational efficiency. These integrations may include, but are not limited to:

  • Payment Gateways (e.g., Stripe, Square)

  • Marketing Platforms (e.g., Google Ads, Meta)

  • Analytics Tools (e.g., Google Analytics)

  • Communication Services (e.g., email/SMS providers, call tracking)

  • Telehealth Platforms (for virtual consultations, where applicable)

Each of these third-party tools and APIs is governed by its own terms of use and privacy policies. By enabling or using these integrations through the Smilon platform, you agree to comply with their respective terms and acknowledge that Smilon is not liable for service interruptions, data loss, or any misuse originating from these external services.

Smilon will never share your practice or patient data with third-party vendors without your explicit consent, except as necessary to provide the requested functionality or where required by law.

It is your responsibility to review the terms and privacy practices of any third-party platform you choose to enable within your Smilon dashboard. Smilon may revoke integration privileges at any time if they conflict with HIPAA compliance, internal security protocols, or platform standards.

  1. BILLING

Billing alterations can be made on your Billing Page within your Smilon account. You grant Smilon the authority to continue charging your Authorized Payment Method for any due fees throughout your Subscription Term and until all outstanding amounts are settled. All payments are non-cancellable, and fees paid are non-refundable, unless explicitly specified in this agreement. All dues are to be settled in advance throughout the Subscription Term.

26. Payment and Refund Policy

Smilon services are offered on a subscription basis or through custom engagement plans, as agreed upon in your service agreement or purchase order. By subscribing to Smilon, you authorize us to charge your designated payment method (e.g., credit card, ACH, or third-party processor) for recurring or one-time fees as outlined in your selected pricing plan.

26.1 Payment Authorizations

By activating a subscription, you:

  • Agree to allow Smilon to bill your authorized payment method at the start of each billing cycle.

  • Consent to auto-renewal of services unless you cancel or modify your plan in writing at least five (5) business days before the next renewal date.

26.2 Invoicing & Payment Terms

  • All subscription and service fees are billed in advance and are due upon receipt unless otherwise stated.

  • Delinquent accounts may be subject to suspension or service interruption.

26.3 Refunds

Smilon does not issue refunds for services already rendered or subscription periods that have commenced, except under the following conditions:

  • If enrolled in the Premium Business Growth Package, and Smilon fails to meet the agreed-upon performance metrics (e.g., lead quotas), a refund may be issued for the marketing service fee (excluding ad spend).

  • Refunds for prepaid annual plans will only be considered if termination is initiated by Smilon without cause.

All refund requests must be submitted via email to billing@smilon.ai and will be reviewed within ten (10) business days.

26.4 Security of Payment Information

Smilon uses PCI-DSS-compliant third-party processors to handle all payment transactions. We do not store sensitive payment data directly on our servers. Your payment and billing information is encrypted, tokenized, and securely handled by trusted gateways.

26.5 Account Responsibility

You are responsible for:

  • Ensuring your payment details remain valid and up-to-date.

  • Any charges incurred under your login credentials.

  • Informing us immediately if you suspect unauthorized access or charges.

  1. SMILON CUSTOMER MEMBERSHIP PROGRAM

We offer a Customer Membership Program that allows you to enjoy exclusive benefits at participating members store locations. Upon signing up for the program on our Platform and paying an annual fee (the “Customer Membership Fee”), you’ll be entitled to discounts on your Smilonorders from participating members store locations.

Please be aware that not all members stores or members store locations choose to participate in our Customer Membership Program. To enjoy discounts from specific members stores, a Customer Membership Fee must be paid on a per-location basis.

  1. Appointment Scheduling and Patient Communication

At Smilon.ai, we prioritize seamless experiences for both dental practices and their patients. While we do not offer physical delivery or curbside services, our platform empowers dental clinics with intelligent tools to streamline appointment scheduling, automate reminders, and enhance patient communication.

Smart Scheduling

Smilon’s intelligent scheduling system allows clinics to manage appointments efficiently by:

  • Reducing gaps and overlaps in your calendar

  • Allowing real-time booking and rescheduling by patients

  • Automatically adjusting to provider availability and chair occupancy

Patient Check-In & Remote Coordination

To improve in-clinic efficiency, Smilon supports:

  • Digital patient check-in via mobile or kiosk

  • Real-time alerts to front desk when patients arrive

  • Secure communication for pre-visit instructions or post-visit care

Virtual Engagement Options

For practices offering teledentistry consultations, Smilon supports:

  • Secure document sharing and treatment plan discussions

  • Online consent and follow-up care workflows

Privacy & Compliance

All patient communications and data shared through Smilon are encrypted and fully compliant with HIPAA regulations. We maintain the highest standards of privacy and security to protect your practice and your patients.

Note: Smilon.ai does not handle any physical goods or provide transportation services. Our solutions are digital and designed to elevate the operational excellence of dental practices.

  1. ACCOUNT REGISTRATION AND SECURITY

During the registration process, we will ask you to create an account, which will include a unique username, password, and potentially additional information that will assist in verifying your identity in the future. It is your responsibility to provide accurate, current, and complete information during account creation. Each username and associated password are strictly for individual user access. You are solely responsible for maintaining the confidentiality and use of your username, password, and unique identifiers. You agree to promptly inform us if you need to deactivate a password or username or change any unique identifiers. Smilonreserves the right to modify or delete your password, username, or unique identifiers at any time for any reason.

  1. INTELLECTUAL PROPERTY

The Services contain a variety of materials, such as software, text, graphics, images, sound recordings, audiovisual works, and other materials provided by or on behalf of Smilon(collectively, the “Content”). This Content may be owned by us or by third parties, and it is protected under both United States and foreign laws. Unauthorized use of the Content may constitute a breach of copyright, trademark, and other laws.

You do not have rights to the Content, and you are only permitted to use the Content as outlined in this Agreement. All copyright and proprietary notices contained in the original Content must be retained on any copies. Unauthorized selling, transferring, assigning, licensing, sub-licensing, modifying, reproducing, displaying, publicly performing, distributing, or using the Content for any public or commercial purpose is strictly prohibited.

Any breach of this Agreement will result in immediate termination of your access to the Content and Services, and you must promptly destroy any copies you have made of the Content.

The trademarks, service marks, and logos of Smilon (“Smilon Trademarks”) used and displayed on the Services are registered and unregistered trademarks or service marks of Smilon, Inc. Other company, product, and service names located on the Services may be trademarks or service marks owned by others (the “Third-Party Trademarks”, and, collectively with Smilon Trademarks, the “Trademarks”). Nothing on the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks without our prior written permission for each specific use. Unauthorized use of the Trademarks as part of a link to or from any site is strictly prohibited unless previously approved in writing by us. All goodwill generated from the use of SmilonTrademarks will benefit us.

All elements of the Services, including the way they are presented and appear and their overall aesthetics, are protected by trade dress, trademark, unfair competition, and other state and federal laws and may not be copied or imitated in whole or in part. No Content may be retransmitted without our express, written consent for each instance.

  1. COMMUNICATIONS TO SMILONAND USER SUBMISSIONS

While we appreciate your direct communication, please refrain from sending us any content that contains confidential information. With regard to all emails sent to us, including but not limited to feedback, questions, comments, and suggestions, we reserve the right to use any ideas, concepts, know-how, or techniques contained in your communications for any purpose, including the development, production, and marketing of products and services that incorporate such information.

You retain all copyrights and other intellectual property rights in anything you post to the Services. However, you grant us an irrevocable, non-exclusive, worldwide, perpetual, royalty-free license to use, modify, copy, distribute, publish, perform, sublicense, and create derivative works from all submissions you provide to us, in any media now known or hereafter devised, for any purpose.

  1. SMILON REWARDS

If you are a resident of the United States, you may be eligible to earn “Smilon Rewards” through our referral programs and/or various promotional events that we may run from time to time, as detailed on our Website and other platforms. Smilon Rewards, once accrued, are automatically applied towards your future orders using our Services at participating members stores located within the United States. Smilon Rewards may never be redeemed or exchanged for real money or used outside of the Services.

Smilon reserves the right to regulate, modify, and/or eliminate Smilon Rewards at its sole discretion at any time and without prior notice to you. We will not be held liable in connection with the exercise of this right. If you reside outside the United States, this Section 10 will not apply.

  1. NO WARRANTIES/LIMITATION OF LIABILITY

Though we deeply value our customers’ satisfaction, if you encounter any issues with your order, including any delivery services, please contact the members store directly. Your order is between you and the members store from which you order, and Smilon is not an actual party to any such order.

The Content and the Services are provided on an “AS IS” and “AS AVAILABLE” basis without any warranties of any kind. We disclaim all warranties, including, but not limited to, the warranty of title, merchantability, non-infringement of third parties’ rights, and fitness for a particular purpose and any warranties arising from a course of dealing, course of performance, or usage of trade.

In connection with any warranty, contract, or common law tort claims: (i) we shall not be liable for any incidental or consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use or inability to access and use the Services or the Content, even if we have been advised of the possibility of such damages; and (ii) any direct damages not attributable to personal injuries that you may suffer as a result of your use of the Services or the Content shall be limited to the money you have paid us in connection with your use of the Services during the three (3) months immediately preceding the events giving rise to the claim.

Certain jurisdictions, including some states, do not allow the exclusion of certain warranties. Therefore, some of the above limitations on warranties in this section may not apply to you. Nothing in these Terms of Use shall affect any non-waivable statutory rights that apply to you.

The Services and/or the Content may contain technical inaccuracies, typographical errors, or omissions, including with respect to standards. We are not responsible for any such typographical, technical, pricing, or other errors listed on or omitted from the Services and/or the Content. The Services and the Content contain information on our participating members stores’ products, not all of which are available in every location. A reference to a product on the Services or in the Content does not imply that such product is or will be available in your location. We reserve the right to make changes, corrections, and/or improvements to the Services and the Content at any time without notice.

We reserve the right to cancel or modify an order where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the order contains or resulted from a mistake or error. In addition, we reserve the right to report any fraudulent or inappropriate conduct to appropriate authorities at our discretion.

  1. TIME CONSTRAINT FOR CLAIMS

YOU ACKNOWLEDGE AND AGREE THAT ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OF SERVICE OR THE USE OF OUR SERVICES MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM OR CAUSE OF ACTION ARISES. FAILURE TO FILE WITHIN THIS PERIOD SHALL RESULT IN THE CLAIM OR CAUSE OF ACTION BEING PERMANENTLY BARRED, UNLESS OTHERWISE PROHIBITED BY APPLICABLE LAW.

  1. EXTERNAL SITES

The Services may contain links to third-party websites (“External Sites”). These links are provided solely as a convenience to you and not as an endorsement by us of the content on such External Sites. The content of such External Sites is developed and provided by others. You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links or any content located on such External Sites. We are not responsible for the content of any linked External Sites and do not make any representations regarding the content or accuracy of materials on such External Sites. You should take precautions when downloading files from all websites to protect your computer from viruses and other destructive programs. If you decide to access linked External Sites, you do so at your own risk.

  1. DIGITAL MILLENNIUM COPYRIGHT ACT

Smilon respects the intellectual property rights of others and strives to comply with all relevant laws. We will review all claims of copyright infringement received and remove any Content or user submissions found to have been posted or distributed in violation of any such laws.

Our designated agent under the Digital Millennium Copyright Act (the “Act”) for the receipt of any Notification of Claimed Infringement which may be given under that Act is as follows:

Smilon, Inc.

Email : sales@smilon.ai

Phone : (855) 505-4769 ext. 400

If you believe that your work has been copied on the Services in a way that constitutes copyright infringement, please provide our agent with notice in accordance with the requirements of the Act, including (i) a description of the copyrighted work that has been infringed and the specific location on the Services where such work is located; (ii) a description of the location of the original or an authorized copy of the copyrighted work; (iii) your address, telephone number, and e-mail address; (iv) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; (v) a statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf; and (vi) an electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.

  1. PROHIBITED USES

You may use our Services only for lawful purposes and in compliance with these Terms. You agree not to use our Service:

In any way that contravenes any applicable local, national, or international law or regulation.
With the intention of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to unsuitable content or otherwise.
To transmit, or facilitate the sending of, any unsolicited or unauthorized advertising or promotional material.
To impersonate or attempt to impersonate Smilon , a Smilonemployee, another user, or any other individual or entity.
In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of our Services, or which, as determined by us, may harm Smilonor users of our Services or expose them to liability.

Furthermore, you agree not to:

Use the Service in any way that could disable, impair, overburden, damage or interfere with any other party’s use of the Service.
Use any robot, spider, or other automatic devices, process, or means to access the Service for any purpose, including monitoring or copying any of the material on the Service.
Use any manual process to monitor or copy any of the material on the Service or for any other unauthorized purpose without our prior written consent.
Introduce any viruses, Trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer, or database connected to the Service.
Attack the Service via a denial-of-service attack or a distributed denial-of-service attack.
Take any action that may undermine the feedback or ratings systems (such as displaying, importing or exporting feedback information off of the Services or using it for purposes unrelated to the Services).
Attempt to interfere with the proper working of the Service.

  1. COMMUNICATION AND PROMOTIONS

By creating an account with Smilon, you consent to receive newsletters, marketing, promotional materials, and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link in any email we send or by contacting us.

Any competitions, sweepstakes, or other promotions (collectively, “Promotions”) offered through the Services may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, the Promotion rules will apply.

  1. RESERVATION OF RIGHTS

The Services and their original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of Smilon and its licensors. The Services are protected by copyright, trademark, and other laws of the United States and foreign countries. Your agreement to these Terms does not grant you any rights, title, or interest in the Services, our content, or any intellectual property rights. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services, or use our trademarks, service marks, trade names, logos, domain names, or other distinctive brand features, except as expressly permitted in these Terms.

  1. USER REVIEWS AND RATINGS

You may have the option on our platform to post reviews or ratings. Your reviews and ratings must be in compliance with these Terms of Service. When posting a review or rating, you affirm that: (1) your review is based on your direct experience with the respective service or business within the 10-day period prior to your review; (2) you have no affiliations with competitors of the reviewed business; and (3) your post abides by these Terms of Service. By posting a review or rating, you grant Smilonthe right to use, reproduce, modify, display, distribute, and otherwise disclose your review(s) or rating(s) in relation with the Services, without needing your approval and without providing compensation to you. We reserve the right to remove any review or rating at our discretion, particularly if we deem it to be false or misleading. Smilon assumes no liability for any review or for any claims, liabilities, or losses resulting from any review.

  1. Fair Usage

Smilon strives to provide the best possible service to all our users. As part of this commitment, certain usage limits or guidelines may apply to our services, even those labeled as “unlimited.” These guidelines are intended to ensure the availability, speed, and quality of our services for all users.

Objective: Recognizing the costs associated with maintaining the Smilon platform, especially when services are offered under “unlimited” plans, our Fair Usage clause aims to ensure all users benefit equitably.
Unlimited Use: Services or features that are promoted as “unlimited” do not incur additional fees based on increased usage alone. However, Smilon expects users to behave responsibly and to avoid engaging in excessive or abusive activities. “Unlimited” usage is understood as usage that reflects the average activity of a members store owner within our platform. Activities that place an inordinate strain on our systems or that appear automated or scripted might be restricted or subjected to additional scrutiny.
Limitations:
Activities or actions that place a disproportionate burden on the network, such as using Smilon’s services for non-members store-related marketing, are not permitted.
Any suspicious activities, including automated bot activities or tactics aimed at unfairly influencing our marketing or analytics tools, are strictly forbidden.
Monitoring and Enforcement: Smilon retains the right to monitor user activity for compliance with this clause. Users who exceed what’s deemed as reasonable and fair usage might face temporary suspension, service restrictions, or, in severe cases, permanent account termination.
Modifications: Smilon reserves the right to modify these guidelines at any time to ensure the fair allocation of network resources to all users. Changes will be effective upon posting on our platform, and continued use of our services indicates acceptance of these terms.

  1. TERMS FOR MOBILE APPLICATION USE

Our services are available via our mobile application. We grant you a non-exclusive, revocable, non-transferable license to download, install, and use the mobile application on your personal devices in accordance with these Terms of Service. All rights, title, and interest in the mobile application, including any updates or modifications, belong to Smilon and any third-party software providers. All rights not expressly granted to you under these Terms are reserved by us. You agree to abide by all applicable laws and regulations when using the mobile application.

You may download and use the mobile application on devices running Apple iOS or Android operating systems. Your usage must comply with the Apple App Store or Google Play Store Terms of Service, as applicable. Neither Apple nor Google is a party to these Terms of Service and is not responsible for the mobile application or its maintenance, support, or any issues arising from its use. You acknowledge and agree that Apple and Google are third-party beneficiaries of this clause in these Terms of Service.

  1. DISCLAIMER

SMILONDOES NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION OF THE SERVICES. YOU AGREE AND UNDERSTAND THAT THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SMILONWILL NOT BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM THE UNAVAILABILITY OR FAILURE OF THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THESE TERMS, SMILONDISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, AVAILABILITY, ERROR-FREE OR UNINTERRUPTED OPERATION, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. TO THE EXTENT THAT A PARTY MAY NOT, AS A MATTER OF APPLICABLE LAW, DISCLAIM ANY IMPLIED WARRANTY, THE SCOPE AND DURATION OF SUCH WARRANTY SHALL BE THE MINIMUM PERMITTED UNDER SUCH LAW. SMILONMAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY EXTERNAL WEBSITES LINKED TO THE SERVICES, AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR EXTERNAL SITES. SMILONDOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES.

  1. FORCE MAJEURE

Smilonwill not be held liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot, epidemic, national emergency, revolution, insurrection, lockouts, strikes or other labor disputes, or restraints or delays affecting carriers or an inability or delay in obtaining supplies.

  1. ASSIGNMENT

You shall not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this clause is null and void. No assignment or delegation relieves you of any of your obligations under these Terms. Smilonmay freely assign or delegate all rights and obligations under the Terms, fully or partially without notice to you. We may also substitute, by way of unilateral novation, effective upon notice to you, Smilonfor any third party that assumes our rights and obligations under these Terms.

  1. TERMINATION

These Terms of Use will remain in effect while you utilize our Services. Smilonreserves the right, at its sole discretion, to terminate your access to our Services for any reason, including but not limited to, a breach of these Terms of Use, fraudulent activities, criminal actions, or for no reason at all. We reserve the right to terminate your access without prior notice or any liability. The non-exercise or delayed enforcement of any right or provision of these Terms of Use by Smilonshall not constitute a waiver of that right or provision.

  1. DISPUTE RESOLUTION

  2. A) Binding Arbitration and Jury Waiver

In case a dispute arises between you and Smilon relating to your use of the Services, it is agreed that all such disputes will be resolved through binding arbitration, governed by the Federal Arbitration Act (“FAA”). YOU ACKNOWLEDGE THAT BY AGREEING TO ARBITRATION, YOU ARE WAIVING YOUR RIGHT TO LITIGATE YOUR CLAIM(S) IN COURT AND TO HAVE A JURY TRIAL. DISCOVERY AND APPEAL RIGHTS MAY ALSO BE LIMITED IN ARBITRATION. All disputes will be resolved before a neutral arbitrator, whose decision will be final, subject to a limited right of appeal under the FAA. The costs of the arbitration will be shared equally by the parties, unless prohibited by law. Each party will be responsible for their own attorneys’ fees. The arbitration proceeding will take place in a mutually agreed location, failing which, in a location determined by the arbitrator. A court of competent jurisdiction in the location of the arbitration will have the authority to enter judgment on the arbitrator’s decision and award. Either party may litigate in court to compel arbitration, to stay proceeding pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator. Notwithstanding the foregoing, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction concerning matters related to intellectual property rights. If this provision is found to be illegal or unenforceable, then neither you nor Smilon will elect to arbitrate any claim, and instead, claims shall be decided by a court of competent jurisdiction in the location of the arbitration, and you agree to submit to the personal jurisdiction of that court.

  1. B) Class Action Waiver

You agree and acknowledge that any claim or dispute in any arbitration or proceeding shall be brought on an individual basis only, not as a class action or collective action, and there is no right or authority for any dispute or claim to be brought in a purported representative capacity on behalf of the general public or any other persons. The interpretation, applicability, or enforceability of the Class Action Waiver can only be determined by a court and not an arbitrator.

  1. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Smilon, its officers, agents, partners, and employees from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of your use of the Services, breach of these Terms of Service, or breach of your representations and warranties pursuant to these Terms of Service. Smilon reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. Smilon will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

  1. INDEMNIFICATION FOR INDIRECT DAMAGES

TO THE EXTENT NOT PROHIBITED BY LAW, YOU AGREE TO HOLD SMILONAND ITSOFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FROM ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF SMILONHAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SMILONSHALL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF YOUR USE OF THE SERVICES, OR YOUR INABILITY TO USE THE SERVICES, OR ANY BREACH OF SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION THROUGH THE INTERNET, EVEN IF SMILONWAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  1. Confidential Information.

All non-public, confidential, or proprietary information of Smilon , including but not limited to, technical details, business strategies, client lists, pricing, or special offers, disclosed by Smilonto you, either orally or in writing, electronic or any other form, and regardless of whether it’s explicitly identified as “confidential” in connection with the Services, is considered confidential. It is exclusively for the purpose of adhering to these Terms of Use and may not be disclosed or duplicated without prior written approval from Smilon . Upon Smilon ’s request, you shall promptly return all documents and other materials received from Smilon . Smilonshall be entitled to seek injunctive relief for any violation of this clause. This clause does not apply to information that is: (a) publicly available; (b) known to you at the time of disclosure; or (c) rightfully obtained by you on a non-confidential basis from a third party, given that such third party is not and was not prohibited from disclosing such confidential information to you by a legal, fiduciary, or contractual obligation to Smilon .

  1. Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or the Services shall be instituted exclusively in the federal courts of the United States or the courts of the State of Texas, in each case located in the City of Dallas and County of Dallas. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

  1. Modification of Services

We reserve the right, at our sole discretion, to amend or withdraw our Services, and any service or material we provide via the Services, without notice. We will not be liable if for any reason all or any part of the Services is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Services, or the entire Services, to users, including registered users.

  1. Changes to the Terms

We reserve the right to amend these Terms of Use at any time by posting the revised terms on this site. All changes are effective immediately upon posting.

Your continued use of our Services after the posting of the revised Terms of Use implies your acceptance of and agreement to the changes. It is your responsibility to check this page frequently to stay informed of any changes, as they are binding on you. If you do not agree to the new terms, you are no longer authorized to use the Services.

  1. No Waiver

No waiver by Smilon of any term or condition set out in these Terms of Use shall be considered a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Smilon to assert a right or provision under these Terms of Use does not constitute a waiver of such right or provision.

  1. MISCELLANEOUS

Relationship: No joint venture, partnership, employment, or agency relationship is created between you and Smilon as a result of these Terms of Use or use of the Services.
Entire Agreement: These Terms of Use, along with any policies posted on the site, constitute the entire agreement between Smilon and You regarding your use of the Services, superseding all previous or contemporaneous agreements, whether written or oral.
Right to Update Terms and Agreement: You acknowledge and agree that Smilon has the right to update and modify these Terms of Use at any time in its sole discretion by posting the updated Terms on the site. You may not amend the Terms of Use unless such amendment is signed by an authorized representative of Smilon.
Severability: If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms of Use shall otherwise remain in full force and effect and enforceable.

  1. CONTACT US

If you have any questions, comments, feedback, or complaints regarding the use of our Services, please contact us at:

Smilon LLC,

Address: 8600 Freeport Pkwy Suite 130, Irving, TX 75063

Email: sales@smilon.ai

Phone : (855) 505-4769 ext. 400